Privacy policy

Privacy Policy

This Privacy Policy describes how Eclipse Theory collects, uses, and discloses your personal information when you visit, use, or make a purchase using our Services.

ECLIPSE THEORY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ECLIPSE THEORY is powered by Shopify, which enables us to provide the Services to you. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

Personal Information We Collect or Process

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact Details Name, billing and shipping address, phone number, and email address.

Financial Info Credit/debit card numbers, payment details, and transaction confirmations.

Account Info Username, password, security questions, preferences, and store settings.

Transactions & Usage Items viewed, cart activity, wishlist, purchase/return history, and navigation logs.

Sources of Information

Directly from you: When you create an account, purchase items, or communicate with us.
Automatically: Through cookies, device specifications, and network parameters during visits.
Third Parties & Service Providers: Technology partners who collect or process data on our behalf.

How We Use Your Personal Information

• Provide, Tailor, and Improve Services: To process payments, fulfill orders, facilitate returns/exchanges, send notifications, and customize your overall shopping experience.

• Marketing and Advertising: To dispatch marketing updates, display personalized advertisements, and send SMS/email newsletters based on your browsing patterns.

• Security & Fraud Prevention: To secure checkout operations, authenticate user accounts, monitor suspicious logins, and prevent malicious actions.

• Communication & Support: To maintain customer support channels, answer inquiries, and strengthen our post-purchase relationships.

• Legal Compliance: To comply with applicable financial, taxation, and government directives or respond to legitimate legal processes.

How We Disclose Personal Information

We share specific categories of data with essential partners to complete core business operations:

With Shopify as our core hosting platform, along with payment processors, fulfillment services, and shipping carriers.
With marketing partners to serve personalized campaigns according to customer preferences.
With legal bodies to comply with regulatory mandates or coordinate bankruptcy/merger requirements.

Relationship with Shopify: Our store is hosted by Shopify. Shopify uses dynamic features aggregating interaction data across various merchant platforms. To learn more or exercise your privacy rights directly with Shopify, please visit the Shopify Privacy Portal.

Children's Privacy

The Services are not designed or intended for minors under the age of majority. We do not knowingly collect information from children. If you believe your child has submitted personal details, please contact us for immediate deletion.

Security & Retention

No online transmission method is 100% secure. We encourage keeping account credentials private. We retain data strictly to fulfill order commitments, resolve disputes, or comply with statutory auditing.